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If you have a question or remark, please use the following methods for contacting us:
Ask the community on this forum in the Ask for Help section for our Support Team to help you, as well as other NAUTIS Home users that are active here to help you out. We will be monitoring this forum and answering your questions accordingly.
LXP/Payment/Subscription issues: Please contact [email protected]
It is not possible to contact the support desk via phone, fax or by visiting our office.
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From now on, we will share a WeTransfer link along with the release notes for every NAUTIS Home update. This is to help our NAUTIS Home users who face issues updating to the latest version via the launcher.
Important note:
The recommended and safest way to install or update all versions of NAUTIS Home is only via the launcher. This ensures a smooth installation and helps avoid any additional problems.
The WeTransfer link should be used only as a last resort if the launcher fails.
We strongly encourage all users to use the launcher whenever possible to ensure a reliable and trouble-free update experience.
WeTransfer details:
User password: nautis4home
It will download a zip file of around 14 gigabytes.
unpack the zip file where you want and start NAUTIS Home running: NautisHomeLauncher.exe.
if the link does not work, you can try the following options:
Running the browser in incognito mode
Try a different browser
Clear the history cache